Quality Training

The most important factor in determining the cost and quality of service for call centers is human resources.For this reason, the cosmos, continuously trains its employees starting from the recruitment stage, evaluates and monitors.We adopt developable,perpetual and proactive education in order to support our employees’ development.The content of the training with expert trainer and professional management team, our employees and our customers are developed and updated in accordance with the changing needs of the evolving world parallel to itself.

The Content Of The Training

• Orientation
• Structure and functioning of call centers
• Nature of corporate customer relations
• Effective communication with the phone
• Persuasion skills (Tele-sales, collection, recovery, Customer Complaints, technical support, etc.)
• Cooperation
• Stress Management
• Total Quality Management
• Call center performance management
• Production of special working group