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High-Quality Call Center Solutions
Cosmos call center, specialised about high qualified call center services.Your expert about developing and continuity relationships between your brand and customers protection;
OUR SOLUTIONS
Customer interaction center, Customer Contact Center, Customer Contact in the region of web-compatible Support Center, Customer Support Center, customer
Communication Center, customer service center, sales and service center, booking center
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Inbound Call Management
"Call, "that responds to incoming calls" inbound call center, as the name implies, through a specific telephone number (Mostly in Turkey starting with 444 or 0800) gives answer incoming calls, typically answers needs like service, support, help, information retrieval, processing, sales.
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Outbound Call Management
Dial a phone number in order to reach the right people and in the background by doing a process of elimination, to use time effectively and directly provides a service that we do to facilitate the process. This is our service with the right customer at the right time and reach tele sales, survey, information services and product offering and customer service tout.
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Back Office Services
Incoming calls cannot be resolved at the first stage of the necessary expertise in the field of business and subjects of 2. provides a solution to the call level. Investigation of complaints and claims forwarded by customers the return process and the customer process and requirements can be managed in resolving the most critical hosts and manages.It is the service that we give in central supportive transactions, data entry, validation, or completing.
COSMOS CALL CENTER
We determine appropriate customer representatives, and management processes with special training and service to your customers, we offer a service with a professional team for a successful customer experience process.
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CUSTOMER SERVICE AND TECHNICAL SUPPORT
We provide the maximum benefit, solution and efficiency of the process for all operations of your contacts with your customer.
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CUSTOMER SERVICE CONTACT CENTER SOLUTIONS
It uses the quality of the feedback we received from our customers in your processes, improve your processes quickly and preventive actions, we're making it better.
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QUALITY SERVICES
We measure the service quality of the channels and we do the root cause review.
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QUALITY TRAINING
He cosmos, continuously trains its employees starting from the recruitment stage, evaluates and monitors..